Shipping policy

Delivery Policy – GracefulPure (Jewelry)

At GracefulPure, we provide complimentary jewelry — customers only pay for shipping.
We are committed to clear, transparent, and reliable delivery.
Below you will find all important information about our shipping process.

1. Delivery Area

We currently deliver to the United States only.
Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the address provided at checkout.

Please ensure all details are complete and correct, as incorrect or incomplete addresses may result in delays or returned packages.

3. Order Processing Time

All orders are processed within 1–3 business days
(Monday–Friday, excluding public holidays).

Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Time

Once processed, your order will be shipped from our warehouse in the United States.

Estimated delivery time:

5–10 business days (Monday–Friday)

Shipping times may vary due to:

  • High order volume (due to promotional free jewelry offers)
  • Seasonal demand
  • Carrier delays
  • Holidays

5. Total Estimated Delivery Time

  • Processing time: 1–3 business days
  • Shipping time: 5–10 business days

→ Estimated total: 6–13 business days from purchase

Please note: These are estimates and may vary due to external factors.

6. Shipping Costs

Customers only pay for shipping costs, as all jewelry items are offered free of charge.

  • Shipping costs are clearly displayed at checkout
  • Shipping fees are non-refundable

7. Secure Payment Options

We offer secure, SSL-encrypted payment methods:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Bancontact

All payments are processed securely through our payment provider.

8. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking link.

Track your order here:
👉 https://www.bygracefulpure.com/apps/parcelpanel

Please note:
Tracking updates may take 2–5 business days to appear after shipment.

9. Failed Delivery or Incorrect Address

If delivery fails due to an incorrect or incomplete address:

  • The package may be returned to us
  • We will contact you to resolve the issue

We may offer:

  • Reshipment (new shipping fee applies), or
  • Store credit at our discretion

10. Delivery Confirmation

Once a package is marked as delivered by the carrier, the delivery is considered complete.

If your package cannot be found, we will assist you in contacting the shipping provider and investigating the issue.

11. Contact

If you have any questions about your order or delivery, please contact us:

📧 Email: service@graceful-pure.com
📞 Phone: +1 929 568 4694

COMPANY INFORMATION

Shop Name: GracefulPure
Company Name: DWND Brands

Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)
Response time: typically within 12–24 hours on business days

Business Address:
7428 Melrose Avenue
Los Angeles, CA 90046
United States